Returns, Refunds, and Cancellations
To cancel your order, please email firstname.lastname@example.org within two (2) hours of placing your online order. Upon receipt of your email, we will send back an order cancellation email for your records.
If we are notified after two (2) hours, every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or already gone out for delivery/shipping. In the event that a cancellation was submitted, you received a written order cancellation confirmation from us and your order was still delivered/shipped out, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the two (2) hour cancellation window and after the order was shipped, we will refund the merchandise total less a 5% restocking fee, which shall not be less than $5.
Should you find a product is defective, or if we deliver/ship an incorrect item to you, please notify us immediately at email@example.com. We will provide for the pickup/return of the merchandise at our expense.
Refunds will only be issued in the event that we have provided a defective or incorrect product. In the event that you receive a product that is incorrect or defective, you will receive a full refund of item price and any delivery/shipping costs.
If you wish to return an item because you ordered the wrong item, please contact our customer service department at firstname.lastname@example.org to discuss your options. There may be a possibility of doing a product exchange if sufficient stock allows, though there will be a small delivery/shipping fee to offset our costs in this matter.